Description
Working in public service means operating in complex, high-pressure environments. Whether it’s resolving infrastructure complaints, managing community programs, negotiating with vendors, or responding to provincial directives—at its core, this work is about relationships.
Relationships between departments, between levels of government, and between civil servants and the citizens they serve.
But under resource constraints, shifting political landscapes, and mounting public scrutiny, trust and collaboration can fray. Even small moments of disrespect can quietly corrode morale, decision-making, and public service outcomes.
That’s where Civility Works comes in.
Lead with clarity. Communicate with confidence. Strengthen your team culture — one
interaction at a time.
What’s Included:
✅ A downloadable 50+ page Civility Works workbook (with exercises, scripts, and
reflection prompts)
✅ 6 self-paced learning modules aligned with real-world public sector challenges
✅ Certificate of Completion for professional development files
✅ Optional upgrade: 1:1 coaching add-on with Faith Wood
Who It’s For:
– Municipal and provincial government staff
– Elected officials and councilors
– Frontline supervisors and directors
– HR professionals and facilitators in the public sector
– Anyone ready to improve how they show up at work
Key Benefits:
– Reduce workplace tension and repair strained relationships
– Communicate effectively across silos, ranks, and roles
– Build psychologically safe teams that can handle feedback, conflict, and complexity
– Shift your workplace culture — from passive frustration to proactive professionalism
About This Workbook
This guide is designed for independent or group-based reflection across government sectors. It explores how small shifts in professional conduct and communication can reshape team culture and service delivery.
Think of it as both a mirror and a toolkit:
– A mirror to reflect on how you show up under pressure.
– A toolkit of strategies, scripts, and habits that foster constructive communication, trust, and cohesion in the workplace.
Whether you serve on a municipal planning team, in a provincial agency, or in an administrative
support role, this guide offers actionable tools to:
– Prevent everyday disrespect from derailing collaboration
– Build psychologically safe environments for dialogue and accountability
– Promote leadership at every level
Civility Works (Self-Guided Course)
$129.00 – $795.00
Small Shifts. Big Impact. A Field Guide for Government Professionals
Imagine starting your workday already tired. You’re juggling priorities, responding to public
concerns, and navigating interdepartmental challenges when someone fires off a snarky remark
in a meeting. No apology. No time to process. Just a jolt of tension that lingers longer than it
should.
Sound familiar?
You’re not alone.
Description
Working in public service means operating in complex, high-pressure environments. Whether it’s resolving infrastructure complaints, managing community programs, negotiating with vendors, or responding to provincial directives—at its core, this work is about relationships.
Relationships between departments, between levels of government, and between civil servants and the citizens they serve.
But under resource constraints, shifting political landscapes, and mounting public scrutiny, trust and collaboration can fray. Even small moments of disrespect can quietly corrode morale, decision-making, and public service outcomes.
That’s where Civility Works comes in.
Lead with clarity. Communicate with confidence. Strengthen your team culture — one
interaction at a time.
What’s Included:
✅ A downloadable 50+ page Civility Works workbook (with exercises, scripts, and
reflection prompts)
✅ 6 self-paced learning modules aligned with real-world public sector challenges
✅ Certificate of Completion for professional development files
✅ Optional upgrade: 1:1 coaching add-on with Faith Wood
Who It’s For:
– Municipal and provincial government staff
– Elected officials and councilors
– Frontline supervisors and directors
– HR professionals and facilitators in the public sector
– Anyone ready to improve how they show up at work
Key Benefits:
– Reduce workplace tension and repair strained relationships
– Communicate effectively across silos, ranks, and roles
– Build psychologically safe teams that can handle feedback, conflict, and complexity
– Shift your workplace culture — from passive frustration to proactive professionalism
About This Workbook
This guide is designed for independent or group-based reflection across government sectors. It explores how small shifts in professional conduct and communication can reshape team culture and service delivery.
Think of it as both a mirror and a toolkit:
– A mirror to reflect on how you show up under pressure.
– A toolkit of strategies, scripts, and habits that foster constructive communication, trust, and cohesion in the workplace.
Whether you serve on a municipal planning team, in a provincial agency, or in an administrative
support role, this guide offers actionable tools to:
– Prevent everyday disrespect from derailing collaboration
– Build psychologically safe environments for dialogue and accountability
– Promote leadership at every level
Additional information
Individual Use, Individual Use + a Coaching Session, Team Use
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